Privacy Policy

Effective March 2025

The Exchange Counseling PLLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how The Exchange Counseling PLLC collects and uses information about you when you opt-in to receive SMS messages from us.

How to opt-out from receiving SMS messages from us

You have the right to opt out of receiving SMS messages from us at any time. To opt out, reply 'STOP' to any message you receive from The Exchange Counseling PLLC, or contact The Exchange Counseling PLLC at info@TheExchangeCounseling.com to request removal from our messaging list

Information We Collect

When you opt-in to receive SMS messages, we collect:

  • Your phone number

  • Consent to send SMS messages

  • Your basic contact information

  • Your messaging history with us

How Your Information is Collected

The Exchange Counseling PLLC may collect your information directly from you, such as when you complete the contact submission form.

How Your Information is Used

Your information is used to:

  • Send you the SMS messages you’ve opted in to receive

  • Provide updates or other relevant content based on your preferences

  • Implement your choices

  • Operate our business

Disclosures of Your Information

The Exchange Counseling PLLC does not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. Your information may be disclosed to providers located at The Exchange Counseling PLLC to contact you; as required by law or administrative order; and to assert claims or rights or to defend against claims.

Protection of Information

The Exchange Counseling PLLC takes steps to protect your information against unauthorized use or disclosure.

Updates

The Exchange Counseling PLLC may periodically update this privacy policy. If material changes that have a substantive and adverse impact on your privacy are made, notice will be provided before the change becomes effective.

How to Contact

You can reach The Exchange Counseling PLLC by texting the word HELP. You may also contact The Exchange Counseling PLLC directly at the main office by phone at 325-244-5407 or by email at info@TheExchangeCounseling.com

Texting the word HELP will only provide general support as it relates to SMS messaging and is not to be used in the event of an emergency.