Terms of service

Effective March 2025

By opting in to receive SMS messages from The Exchange Counseling PLLC you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from The Exchange Counseling PLLC for appointment reminders, and general two-way communication about my relationship with The Exchange Counseling PLLC.

Message and Data Rates may apply.

Message Frequency

You will receive more than one message from The Exchange Counseling PLLC unless you opt out. While messaging frequency varies, you will likely receive messages pertaining to your account with us as you request. The Exchange Counseling PLLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. The company and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message sent to you.

After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support

Text the word HELP for technical support. You may also contact The Exchange Counseling PLLC directly by phone at 325-244-5407 or by email at info@TheExchangeCounseling.com.

Texting the word HELP will only provide general support as it relates to SMS messaging and is not to be used in the event of an emergency.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.